General Terms and Conditions (GTC) of Ciconiidae GmbH

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1. Scope

These Terms and Conditions (AGB) govern the contractual relationship between Ciconiidae GmbH, Kastanienbaumstrasse 301, CH-6047 Kastanienbaum, Switzerland, and the customer for all orders placed via our website. By placing an order, you accept the Terms and Conditions in their current version.
 

2. Conclusion of Contract

2.1 The presentation of products on our website does not constitute a legally binding offer, but rather an invitation to place an order.

2.2 By clicking the “Buy” button, the customer submits a binding order for the products in the shopping cart.

2.3 The contract is concluded as soon as we confirm the order by email.

2.4 All of our products are made exclusively on demand. Production begins only after payment has been received. The respective production and delivery times are indicated on the product pages.
 

3. Prices and Payment

3.1 All prices are in Swiss Francs (CHF) and include statutory VAT.

3.2 We reserve the right to change prices at any time. The applicable price is the one in effect at the time of the order.

3.3 Payment is made by credit card or other methods indicated on our website.

3.4 Full payment is required before production begins for made-to-order items.
 

4. Delivery and Shipping

4.1 Delivery is made exclusively within Switzerland and Europe via Swiss Post.

4.2 The estimated delivery time is approximately 4 weeks after receipt of payment. Should there be any delays, we will notify you promptly.

4.3 Shipping costs after a completed order are covered by Ciconiidae GmbH.
 

5. Returns, Withdrawal & Repairs

5.1 As our products are individually handcrafted and personalised at the customer’s request (e.g. through gemstone selection), returns and withdrawals are generally excluded.

5.2 In exceptional cases where a return is agreed upon, the customer shall bear the direct return shipping costs. The product, including all accompanying components – such as the storage box, dust bag, and tags – must be returned in full and in perfect condition. If any components are missing or damaged, we reserve the right to deduct a reasonable amount from the refund.

5.3 In the event of a repair request, the customer is responsible for the shipping costs of sending the product to us as well as – unless otherwise agreed – the return shipping costs.
 

6. Retention of Title

Goods remain the property of Ciconiidae GmbH until full payment has been received.
 

7. Warranty and Liability

7.1 Warranty for Defects

• We guarantee that our products are free from material and manufacturing defects.

• In the case of defects arising from proper use, you are entitled to repair or replacement.

• Natural characteristics and irregularities in leather (e.g. colour variations, grain, or texture) do not constitute defects, but are part of the high-quality nature of our materials.

• Similarly, gemstones integrated into our handbags may vary in colour and structure due to their natural origin. These features do not represent defects but reflect the unique character of each item and may differ from website images.
   

• 7.2 Exclusion of Liability

• We are not liable for damage caused by improper use, normal wear and tear, incorrect storage, or external influences (e.g. water, extreme temperatures).

• Liability for indirect or consequential damages, or for lost profits, is excluded unless caused by intent or gross negligence on our part.

 

7.3 Extent of Liability

• In the case of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal duties). In such cases, liability is limited to foreseeable and contract-typical damages.

• Our liability for personal injury and mandatory legal claims (e.g. under product liability law) remains unaffected.

 

7.4 Design Protection

Our handbags and their designs are protected by registered design rights in Switzerland and across Europe. Any unauthorised use or reproduction of our designs – including the bag structure or distinctive features (e.g. embellishments or forms) – constitutes an infringement of our rights and will be prosecuted.

 

8. Jurisdiction and Applicable Law

Swiss law applies. The place of jurisdiction is the registered office of Ciconiidae GmbH in Switzerland.